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BBC Health News
Could assisted dying be coming to Scotland?
28 Mar 2024 12:13
MSPs will get the chance to make Scotland the first part of the UK to let people legally end their lives.
Public satisfaction with NHS at lowest ever level
27 Mar 2024 07:15
Just 24% of Britons say they are satisfied, citing waiting times and lack of staff in a long-running survey.
‘We crowdfunded to help pay our son’s care costs’
28 Mar 2024 01:39
Like TV presenter Kate Garraway, other families are struggling with the cost of care.
Girl, 10, left inoperable after surgery axed seven times
27 Mar 2024 18:22
The curvature of Eva Tennent's spine is now so severe that mum Jill Lockhart fears she will not survive.
Council spending on special needs transport doubles
27 Mar 2024 05:55
The rising cost of getting children to school is a key driver of current pressure on council budgets.
Wrong patient fitted with coil after Caesarean
28 Mar 2024 06:05
Other so-called never events include a patient almost having the wrong toe amputated during surgery.
Patient Charter
How to help us
Treat staff courteously, they are required to follow procedures to ensure the practice runs smoothly.
Keep to your appointment time and cancel any appointment you do not need, or cannot attend by informing us at least two hours before the appointment time.
If you think your problem can be dealt with by a nurse, please say so.
If you are asked to book a follow-up appointment, please avoid Monday morning as these sessions are in high demand for emergencies.
If you have an emergency appointment, please discuss that problem only. An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.
Restrict night and weekend calls to emergencies that cannot wait until the surgery re-opens.
Requesting home visits only when you are too ill to visit the surgery, and please call as soon as possible, ideally by 10.00am.
For repeat prescriptions, allow at least 48 to 72 hours’ processing time before your medication runs out.
Informing us if you change your name, address or telephone number in writing as soon as possible.
Please see your dentist if you have a dental problem.
Be polite at all times. Please do not get annoyed with the receptionists when doctors are running late. We have a Zero Tolerance Policy, which means that any form of aggression/abusive behaviour towards any members of this practice will not be tolerated and could lead to your name being removed from our patient register.
Inform the surgery when you want forms to be completed as this will NOT be done during normal consultation hours. By forms we mean private medicals, solicitors, immigration, housing medicals etc. Please note that there is a fee to be paid in advance, please ask at Reception.
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