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Noticeboard

NOTICE TO PATIENT

 

If you need to see a GP when the surgery is closed,

please call the Out of Hours Service on 111.

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The Macmillan Support Line – more expert support at the end of the phone

call free on 0808 808 00 00, 7 days a week, 8am-8pm (opening times may vary by service), or visit www.macmillan.org.uk/supportline

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PERSONAL HEALTH RECORD (PHR)

What is it?:

A personal health record, or PHR, is a health record where health data and information related to the care of a patient is maintained by the patient.

For more information, please click on the attached link:-

Information & Guidance notes for Personal Health Record

If you are interested in having a personal health record, please find below the form for you to print and complete.

My Personal Health Record Form

 

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STAFF TRAINING

The Surgery will be closed from 1pm in the afternoon on the following dates: -

NEXT DATE: Tuesday 2nd July

 

  •  
  • Tuesday 3rd September
  • Tuesday 1st October
  • Tuesday 5th November
  • Tuesday 3rd December

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

 

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GP Extended Access Bookable Service

Please click on - GP Extended Access Bookable Service for more information

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PATIENT NOTICE REGARDING TRAVEL VACCINATIONS

 

Please be aware you will need to complete a Travel Form 6-8 weeks before you travel and you may be charged for certain vaccinations.  For more details go to - Clinics & Services.

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May 2019 - We had 130 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

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Patient Charter

How to help us

1. Treat staff courteously, they are required to follow procedures to ensure the practice runs smoothly.

2. Keep to your appointment time and cancel any appointment you do not need, or cannot attend by informing us at least two hours before the appointment time.

3. If you think your problem can be dealt with by a nurse, please say so.

4. If you are asked to book a follow-up appointment, please avoid Monday morning as these sessions are in high demand for emergencies.

5. If you have an emergency appointment, please discuss that problem only. An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.

6. Restrict night and weekend calls to emergencies that cannot wait until the surgery re-opens.

7. Requesting home visits only when you are too ill to visit the surgery, and please call as soon as possible, ideally by 10.00am.

8. For repeat prescriptions, allow at least 48 to 72 hours’ processing time before your medication runs out.

9. Informing us if you change your name, address or telephone number in writing as soon as possible.

10. Please see your dentist if you have a dental problem.

11. Be polite at all times. Please do not get annoyed with the receptionists when doctors are running late. We have a Zero Tolerance Policy, which means that any form of aggression/abusive behaviour towards any members of this practice will not be tolerated and could lead to your name being removed from our patient register.

12. Inform the surgery when you want forms to be completed as this will NOT be done during normal consultation hours. By forms we mean private medicals, solicitors, immigration, housing medicals etc. Please note that there is a fee to be paid in advance, please ask at Reception.



 
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