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Noticeboard

NOTICE TO PATIENT 

CHRISTMAS & NEW YEAR OPENING & CLOSING TIMES - please see LATEST NEWS

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TALKBACK

Talkback is the  patient newsletter from Basildon and Brentwood Clinical Commissioning Group - Please click 'Latest News' for more information

BUS 808 SHUTTLE SERVICE TO BRENTWOOD COMMUNITY HOSPITAL

The service has been extended and improved to Brentwood Community Hospital. 

Please click on 'Latest News' for the timetable details.


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PATIENT NOTICE REGARDING TRAVEL VACCINATIONS

 

THERE IS A NATIONAL SHORTAGE OF TRAVEL VACCINES, THEREFORE BEFORE YOU BOOK AN APPOINTMENT PLEASE CHECK WITH RECEPTION STAFF FOR AVAILABILITY.

PLEASE BE AWARE CHARGE FOR

HEP B INJECTIONS

COURSE OF 3 - £105 (£35 PER INJECTION)

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MATERNITY REFERRALS

Did you know that if you have a positive pregnancy test  you can refer yourself to a hospital of your choice for your maternity care. Basildon Hospital, Broomfield Hospital or Queens Hospital. 

For more information, refer to 'Latest News'.

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We are Closed during Bank Holidays, please call 111 if you require medical attention

ROUTINE APPOINTMENTS

Beechwood Surgery now offer bookable appointments up to 8 weeks in advance

depending on appointment availability 

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AS OF 1ST APRIL

The surgery is no longer able to provide appointments on a Saturday. 

This is due to contractual changes. If you need to see a GP at the weekend,

PLEASE CALL OUT OF HOURS ON 111.

We are sorry for the inconvenience this may cause our patients. 

There is NO Walk-in Urgent Appointment Service at 8:00am from 1st April 2017

Please phone the surgery for an appointment or use Online-Consult 

(On-line Consult - a quick and easy method to get advice from your GP online

without having to wait for an appointment)

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STAFF TRAINING:- The Surgery will be closed from 1pm in the afternoon on the following dates: -

Tuesday 5th December 2017

Tuesday 6th March 2018

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

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November 2017
 - We had 197 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

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Gluten

INING:  Free Products

Please see the latest guidance on gluten free products.

 

Patient Charter

How to help us

1. Treat staff courteously, they are required to follow procedures to ensure the practice runs smoothly.

2. Keep to your appointment time and cancel any appointment you do not need, or cannot attend by informing us at least two hours before the appointment time.

3. If you think your problem can be dealt with by a nurse, please say so.

4. If you are asked to book a follow-up appointment, please avoid Monday morning as these sessions are in high demand for emergencies.

5. If you have an emergency appointment, please discuss that problem only. An appointment is for one person only – where another member of the family needs to be seen or discussed, another appointment should be made.

6. Restrict night and weekend calls to emergencies that cannot wait until the surgery re-opens.

7. Requesting home visits only when you are too ill to visit the surgery, and please call as soon as possible, ideally by 10.00am.

8. For repeat prescriptions, allow at least 48 to 72 hours’ processing time before your medication runs out.

9. Informing us if you change your name, address or telephone number in writing as soon as possible.

10. Please see your dentist if you have a dental problem.

11. Be polite at all times. Please do not get annoyed with the receptionists when doctors are running late. We have a Zero Tolerance Policy, which means that any form of aggression/abusive behaviour towards any members of this practice will not be tolerated and could lead to your name being removed from our patient register.

12. Inform the surgery when you want forms to be completed as this will NOT be done during normal consultation hours. By forms we mean private medicals, solicitors, immigration, housing medicals etc. Please note that there is a fee to be paid in advance, please ask at Reception.



 
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