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Noticeboard

NOTICE TO PATIENT

 

IF YOU NEED TO SEE A GP

when the surgery is closed in the evening or at the weekend

Please call the OUT OF HOURS SERVICE on 111

You will be seen at the Brentwood Community Hospital

 

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Brentwood Community Hospital X-ray Department

Please note the routine service of the x-ray equipment at Brentwood Community hospital is closed for Wednesday 18th December 2019.

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STAFF TRAINING

The Surgery will be closed from 1pm in the afternoon on the following date: -

NEXT DATE: Tuesday 4th February 2020

DATES in 2020:-

  •  
  • Tuesday 3rd March
  • Tuesday 7th April
  • Tuesday 5th May
  • Tuesday 2nd June
  • Tuesday 7th July
  • Tuesday 8th September
  • Tuesday 6th October
  • Tuesday 3rd November
  • Tuesday 1st December

 

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

THANK YOU

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CHRISTMAS & NEW YEAR

OPENING & CLOSING TIMES

MONDAY 23rd DECEMBER – OPEN

TUESDAY 24TH DECEMBER – OPEN

WEDNESDAY 25TH DECEMBER – CLOSED

THURSDAY 26TH DECEMBER – CLOSED

FRIDAY 27TH DECEMBER – OPEN

MONDAY 30TH DECEMBER – OPEN

TUESDAY 31ST DECEMBER – OPEN

WEDNESDAY 1ST JANUARY – CLOSED

FROM

THURSDAY 2ND JANUARY

Normal Surgery Open & Close Times

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Peabody Free Advice Service

 

Peabody is a free advice service, who can offer advice and support:-

 

o Benefit claims/issues

o Difficulty paying rent

o Housing related problems & those threatened with homelessness

o Getting support for drug & alcohol problems

o Support with managing rent arrears/debts

o Getting support for mental health

o Financial advice

o Budgeting support

o Social inclusion

 

At the following locations (No appointment needed, just drop-in):-

 

St Peters Church- Claughton Way, Brentwood, CM13 1JS

Every Tuesday 11am-2pm,

 

Dodd Road Church- 56-60 Doddinghurst Road, Brentwood, CM15 9EH

Every Wednesday from 10:00am-1.30pm

 

Brentwood Council- 1-2 Seven Arches Road Brentwood

Every Monday & Wednesday from 2.00pm-5.00pm

 

Brentwood Council- 1-2 Seven Arches Road Brentwood

Every Friday from 10am-2.00pm

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The Macmillan Support Line – more expert support at the end of the phone

call free on 0808 808 00 00, 7 days a week, 8am-8pm (opening times may vary by service), or visit www.macmillan.org.uk/supportline

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PERSONAL HEALTH RECORD (PHR)

What is it?:

A personal health record, or PHR, is a health record where health data and information related to the care of a patient is maintained by the patient.

For more information, please click on the attached link:-

Information & Guidance notes for Personal Health Record

If you are interested in having a personal health record, please find below the form for you to print and complete.

My Personal Health Record Form

 

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GP Extended Access Bookable Service

Please click on - GP Extended Access Bookable Service for more information

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PATIENT NOTICE REGARDING TRAVEL VACCINATIONS

 

Please be aware you will need to complete a Travel Form 6-8 weeks before you travel and you may be charged for certain vaccinations.  For more details go to - Clinics & Services.

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November 2019 - We had 113 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

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Practice Charter and Complaint Information

What we will do to help patients.

All members of the Beechwood Surgery Primary Care Team are dedicated to providing a quality of service which fully meets the patients’ requirements. In particular:

1. We aim to provide a first class service to all our patients, to help you understand your illness and treatment and to involve you in the decision, irrespective of ethnic origin, religious belief, personal attributes or the nature of the problem.

2. All patients have the right to absolute confidentiality

3. Doctors and nurses will aim to keep to the appointment times; there may be
delays from time to time, this is normally due to the nature of individual patients'
medical needs.

4. All patients have the right to information about their own health.

5. When we are fully booked, we will offer you an alternative such as; NHS 111, a pharmacist or go to the local walk-in centre.

6. The practice will offer advice and seek to inform patients of steps they can take to promote good health and to avoid illness, eg. smoking, exercise, immunisation, etc.

7. The practice will inform patients of services available by means of a practice booklet, website notice board and leaflets.

8. Patients with urgent medical conditions will be given priority, even when this may cause delay to booked appointments.

9. Patients may choose whether or not to take part in research or training.

10. We will listen to your comments and suggestions to try and improve our service.

11. Patients shall be referred to a consultant when their GP thinks it necessary.

12. We may contact you via text messaging/voicemail/email to remind you of your appointments, confirm address etc. If you do not inform us of your change of telephone numbers, the surgery will not be liable for messages sent elsewhere.

13. Subject to availability of appointments, patients should be able to make appointments with the doctor of their choice, except when that doctor is away eg on study leave or holiday leave. Patients making urgent same day
appointments may not be able to see the doctor of their choice.

Complaints

Complaints Form

Complaints Leaflet



 
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