Noticeboard

NOTICE TO PATIENT

We are Closed during Bank Holidays, please call 111 if you require medical attention

ROUTINE APPOINTMENTS

Beechwood Surgery now offer bookable appointments up to 8 weeks in advance

depending on appointment availability

AS OF 1ST APRIL

The surgery is no longer able to provide appointments on a Saturday.

This is due to contractual changes. If you need to see a GP at the weekend,

PLEASE CALL OUT OF HOURS ON 111.

We are sorry for the inconvenience this may cause our patients.

There is NO Walk-in Urgent Appointment Service at 8:00am from 1st April 2017

Please phone the surgery for an appointment or use Online-Consult

(On-line Consult - a quick and easy method to get advice from your GP online

without having to wait for an appointment)

STAFF TRAINING:- The Surgery will be closed from 1pm in the afternoon on the following dates: -

Tuesday 4th July 2017

Tuesday 5th September 2017

Tuesday 3rd October 2017

Tuesday 7th November 2017

Tuesday 5th December 2017

Tuesday 6th March 2018

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

May 2017 - We had 201 missed appointments Please remember to cancel your appointment so another patient can be seen. The average cost of a missed appointment is £35.

Gluten

INING: Free Products

Please see the latest guidance on gluten free products.

Practice Charter and Complaint Information

What we will do to help patients.

All members of the Beechwood Surgery Primary Care Team are dedicated to providing a quality of service which fully meets the patients’ requirements. In particular:

1. We aim to provide a first class service to all our patients, to help you understand your illness and treatment and to involve you in the decision, irrespective of ethnic origin, religious belief, personal attributes or the nature of the problem.

2. All patients have the right to absolute confidentiality

3. Doctors and nurses will aim to keep to the appointment times; there may be
delays from time to time, this is normally due to the nature of individual patients'
medical needs.

4. All patients have the right to information about their own health.

5. When we are fully booked, we will offer you an alternative such as; NHS 111, a pharmacist or go to the local walk-in centre.

6. The practice will offer advice and seek to inform patients of steps they can take to promote good health and to avoid illness, eg. smoking, exercise, immunisation, etc.

7. The practice will inform patients of services available by means of a practice booklet, website notice board and leaflets.

8. Patients with urgent medical conditions will be given priority, even when this may cause delay to booked appointments.

9. Patients may choose whether or not to take part in research or training.

10. We will listen to your comments and suggestions to try and improve our service.

11. Patients shall be referred to a consultant when their GP thinks it necessary.

12. We may contact you via text messaging/voicemail/email to remind you of your appointments, confirm address etc. If you do not inform us of your change of telephone numbers, the surgery will not be liable for messages sent elsewhere.

13. Subject to availability of appointments, patients should be able to make appointments with the doctor of their choice, except when that doctor is away eg on study leave or holiday leave. Patients making urgent same day
appointments may not be able to see the doctor of their choice.