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Noticeboard

NOTICE TO PATIENT

 

IF YOU NEED TO SEE A GP

when the surgery is closed in the evening or at the weekend

Please call the OUT OF HOURS SERVICE on 111

You will be seen at the Brentwood Community Hospital

 

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STAFF TRAINING

The Surgery will be closed from 1pm in the afternoon on the following date: -

NEXT DATE: Tuesday 4th February 2020

DATES in 2020:-

  •  
  • Tuesday 3rd March
  • Tuesday 7th April
  • Tuesday 5th May
  • Tuesday 2nd June
  • Tuesday 7th July
  • Tuesday 8th September
  • Tuesday 6th October
  • Tuesday 3rd November
  • Tuesday 1st December

 

If you need an emergency appointment during this time, please call the Out of Hours Service on 111 who will arrange a GP appointment at a local surgery.

We apologise for any inconvenience this may cause.

THANK YOU

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CHRISTMAS & NEW YEAR

OPENING & CLOSING TIMES

MONDAY 23rd DECEMBER – OPEN

TUESDAY 24TH DECEMBER – OPEN

WEDNESDAY 25TH DECEMBER – CLOSED

THURSDAY 26TH DECEMBER – CLOSED

FRIDAY 27TH DECEMBER – OPEN

MONDAY 30TH DECEMBER – OPEN

TUESDAY 31ST DECEMBER – OPEN

WEDNESDAY 1ST JANUARY – CLOSED

FROM

THURSDAY 2ND JANUARY

Normal Surgery Open & Close Times

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Peabody Free Advice Service

 

Peabody is a free advice service, who can offer advice and support:-

 

o Benefit claims/issues

o Difficulty paying rent

o Housing related problems & those threatened with homelessness

o Getting support for drug & alcohol problems

o Support with managing rent arrears/debts

o Getting support for mental health

o Financial advice

o Budgeting support

o Social inclusion

 

At the following locations (No appointment needed, just drop-in):-

 

St Peters Church- Claughton Way, Brentwood, CM13 1JS

Every Tuesday 11am-2pm,

 

Dodd Road Church- 56-60 Doddinghurst Road, Brentwood, CM15 9EH

Every Wednesday from 10:00am-1.30pm

 

Brentwood Council- 1-2 Seven Arches Road Brentwood

Every Monday & Wednesday from 2.00pm-5.00pm

 

Brentwood Council- 1-2 Seven Arches Road Brentwood

Every Friday from 10am-2.00pm

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The Macmillan Support Line – more expert support at the end of the phone

call free on 0808 808 00 00, 7 days a week, 8am-8pm (opening times may vary by service), or visit www.macmillan.org.uk/supportline

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PERSONAL HEALTH RECORD (PHR)

What is it?:

A personal health record, or PHR, is a health record where health data and information related to the care of a patient is maintained by the patient.

For more information, please click on the attached link:-

Information & Guidance notes for Personal Health Record

If you are interested in having a personal health record, please find below the form for you to print and complete.

My Personal Health Record Form

 

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GP Extended Access Bookable Service

Please click on - GP Extended Access Bookable Service for more information

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PATIENT NOTICE REGARDING TRAVEL VACCINATIONS

 

Please be aware you will need to complete a Travel Form 6-8 weeks before you travel and you may be charged for certain vaccinations.  For more details go to - Clinics & Services.

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November 2019 - We had 113 missed appointments  Please remember to cancel your appointment so another patient can be seen.  The average cost of a missed appointment is £35. 

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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the surgery a nominated person will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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